Apologising to your employees when you've made a mistake can be uncomfortable. But just saying sorry isn't enough. On the Work It podcast, Kelvin Kao, founder of Protocol agency, shared how he recently had apologised to his employees over how he managed timelines and resources. He explains when bosses should say sorry, what makes a sincere apology and how leaders can build a culture of accountability.
Highlights:
00:00 Intro
02:54 Does apologising make a boss look weak?
04:43 When does a mistake warrant an apology?
07:51 What makes a workplace apology sincere?
10:40 Should bosses apologise privately or publicly?
12:00 When is the right time to apologise?
14:12 Should bosses apologise for unpopular decisions?
15:53 Can you ask your boss to apologise?
21:20 Building a culture of accountability at work
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