Behind the deal: Plume, Sweepr and the race to own customer experience
It is lunchtime in Ireland, while California is still asleep. Before 6 a.m. on the West Coast, Dan Herscovici, chief executive of Plume Design, is lacing up for the gym when he pauses to dial in. Minutes later, from Dublin, serial entrepreneur Alan Coleman joins the call. The timing is awkward, but the moment is significant: Plume has just acquired Sweepr, the Dublin-based, AI-powered customer care orchestration platform Coleman co-founded with his friend Jim Hannon in 2018, and they are both on the line to talk about the deal with The Currency. Sweepr allows operators to design, govern and automate…
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