AI is accelerating in insurance
Lemonade, the New York-based insurtech built from the ground up around AI, has its claims bot, AI Jim, handling first notices of loss for 96 percent of claims without human intervention. As of year-end 2025, 55 percent of all Lemonade claims are fully automated from start to finish. In the most straightforward cases, a claim is filed, assessed, and paid in seconds. Sean Burgess, the company's chief claims officer, told Claims Journal that Lemonade's pet product handles more than half of claims instantly, with a net promoter score above 75 - "unheard of in the claim space." The company operates at roughly 2,300 customers per employee, a ratio that would be structurally impossible for any carrier relying on traditional manual processing.
