HRTech Interview with Kristen McGill, Chief People Officer at ZayZoon

Kristen, could you please share with us your professional journey and how you became the Chief People Officer at ZayZoon?
My journey to becoming a Chief People Officer is very unique, as my background is in accounting. I spent much of my career in small and mid-sized businesses, which evolved into operational leadership roles that oversaw the people function. In most or all of those roles there was never actually a person dedicated to People & Culture so you could say that I was thrown into doing it all. It wasn’t until my role as Chief Operating Officer at a law firm that I saw firsthand what could be accomplished with business performance by using People & Culture as a strategic lever.

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I was the key driver in a cultural revolution that led to an explosion of growth for a decades old business. Not only that, but we hit a peak where I’d see employees returning from vacation and running around to hug their co-workers because they missed them so much. I was hooked! I brought that passion for people and the focus on growing a team the right way to ZayZoon where I was able to set a solid foundation right from the start. Like many I’ve spoken to in this space, I didn’t go looking for People & Culture, it found me.

From your perspective, what are the implications of the employee nesting trend? Do you view it as beneficial or challenging for businesses?
Employee nesting is often mistaken for loyalty, but employers shouldn’t get too caught up in new trends. Instead, they should focus on building the right high-performance culture and programs to take advantage of those trends, like nesting, instead of trying to correct when there is already a problem. While nesting provides stability for employees, it also poses new opportunities for businesses to develop and maintain a strong people function. When HR has less of a focus on recruitment and retention, they can focus on enhancing core benefits and perks, expanding L&D initiatives, and doubling down on recognition and rewards.

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