Why is it so hard to get a restaurant reservation? | Terms of Service

Getting a table at a good restaurant on a Friday or Saturday night feels like a competitive sport lately. Why? Editor-in-Chief of Eater, Stephanie Wu, shares the pros and cons of the apps have changed reservation culture — and tips for snagging a table.

0:00 The frustration of not being able to contact restaurants
7:17 Is this problem happening everywhere?
12:01 The fundamentals of reservation platforms
17:22 How restaurants cultivate customer relationships

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