Building public trust in any new uses of AI technology is crucial

AI Building public trust in any new uses of AI technology is crucial There is a real risk that AI technology becomes something done to people, rather than with them, particularly for communities affected by digital exclusion, argues Jon Rowney. By Jon Rowney | 06 May 2026 Barely a day goes by without new headlines about the opportunities and risks of artificial intelligence (AI).  As it evolves ever faster, there is a risk that the debate centres on the technology, rather than what it means for public institutions and the relationship with the citizens they serve.
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